To provide excellent customer service to Port of Seattle employees, visitors, and the general public, as the first point of contact at the Pier 69 Headquarters facility.
This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed. Essential duties and responsibilities may include, but are not limited to, the following:
Greet visitors, guests, and employees. Assist visitors and guests with the visitor tracking system; issue visitor badges. Assist visitors with wayfinding and requests for information. Provide general support leading up to, during, and following commission meetings. Issue parking validations to employees and visitors according to Port policies and procedures. Monitor access control and surveillance systems. Conference center coordination including posting conference room schedules; resolving scheduling conflicts; ensuring professional appearance of conference rooms and adjoining spaces; and inputting, tracking and reporting on conference center related information. Administration of motor pool fleet by fielding reservation requests, assigning vehicles, and performing data entry.
Provide occasional support in the facilities management office with mail, shipping and receiving, work order intake, event coordination, and internal customer communications. Communicate with Port of Seattle police, security employees, and contracted security staff when necessary to maintain a secure lobby environment. Communicate with Port maintenance staff and contract service providers to facilitate site maintenance and repairs.
KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of proper English grammar, usage and spelling. Knowledge of general office procedures. General knowledge of Microsoft Office Suite applications including the ability to update existing documents, presentations, and/or correspondence. Knowledge of basic accounting principles. General knowledge of VIP protocol and support. Good understanding of MS Office Suite including MS SharePoint
Skill in establishing and maintaining effective working relationships as required by work assignments. Skill in following through on assignments as directed. Customer service skills in person and via telephone exercising discretion, patience, etiquette, and professionalism. Well-developed communication skills, both written and verbal. Basic organization and time management skills. Problem solving and decision making skills.
Ability to interact with government agencies, officials, customers and vendors to exchange information. Ability to effectively communicate with a highly diverse public and various levels of visitors. Ability to read and write basic technical instructions. Ability to pay attention to detail. Ability to handle multiple, shifting priorities. Ability to work both independently and as a part of a team environment to respond to staff needs in a timely manner using an array of problem solving skills. Ability to use discretion with sensitive documents and information.
- High School Diploma or equivalent; and
- One (1) - Two (2) years general office experience.
- Associates Degree; and/or
- Two (2) or more years working as a receptionist or Front Desk Agent in a Hotel or Lobby.
Will generally work in an office environment.
Driver’s License Requirement:
A valid Washington State Driver’s License, or the ability to obtain one, is required.
Weekly Standard Hours:
Normal Port work hours are 8:00 a.m. – 5:00 p.m. Monday through Friday (40 hours per week).
This position is eligible for overtime pay.
The Port of Seattle is an Equal Opportunity Employer, Affirmative Action Employer and is committed to diversity in the workplace. Minorities, women, veterans and individuals with disabilities are encouraged to apply.