Skip to main content

Field Quality Manager

About PICKUP

PICKUP is an Instant Delivery service featuring Good Guy Drivers and their trucks. No more waiting a week or more for delivery of big or heavy retail items like furniture and appliances. PICKUP offers speed, flexibility and convenience. Most important, our Good Guy drivers are trust verified and go through extensive background checks. Many are military veterans, firefighters and off-duty first responders. Using their own trucks, Good Guys will transport furniture, appliances, mattresses, TVs and just about anything else on-demand.

We’re building a new kind of company, and we’re building it from the inside out, which means that investing in hiring, developing, and retaining the brightest minds is a top priority. Everything we do is grounded in three simple values: trust, transparency, and fairness. From our business model to our culture, we live our values to the extreme, whether we’re dealing with employees, retail partners, or consumers. We believe that happiness is the highest level of success and we want every person that crosses paths with PICKUP to achieve it.

If you’re an ambitious, smart, natural collaborator who likes taking risks, influencing, and innovating in a challenging hyper-growth environment, we’d love to talk to you about joining our team.

About You

- You want to make an IMPACT

- You thrive on the idea your work directly impacts the growth and success of your organization

- Entrepreneurially minded, passionate, and hard working.

- You thrive on building relationships at the retail store and corporate levels.

- You are passionate about delivering an exceptional customer experience to your customers.

- You want to be part of something big.

About the Opportunity

As a Field Quality Manager with PICKUP, you will be responsible for working with our network of Good Guys (Delivery Drivers) in your service area. You will recruit, educate and onboard new and existing Good Guys, ensuring that the highest level of service standards are adhered to. Coordinating with other area leadership, you will manage the quality and quantity of the Good Guy network to meet the needs of our customers and retail partners.

What You'll Do

Quality Control

- Onboard, activate and evaluate new drivers in the market

- Conduct routine inspections of drivers and deliveries to verify that service standards are met

- Conduct in the field demonstrations of safety protocols and proper techniques

- Assist Business Development / Partner Solutions in the creation and implementation of new retailer SLAs

- Respond to damage claims by visiting with the customer onsite, inspect damage and report back to claims department

- Provide piece of mind to customer that damage will be addressed quickly

Driver Coordination

- Proactively work with drivers weekly to find out what their planned availability.

- Coordinate with drivers to reduce driver shortages

- Communicate to drivers relevant corporate information and provide input into weekly driver email communications

- Respond to damage claims by visiting with the customer onsite, inspect damage and report back to claims department

- Provide piece of mind to customer that damage will be addressed quickly

Knowledge, Skills and Abilities

- Excellent oral and written communication skills

- Social media capability

- Ability to manage multiple relationships and tasks

- Detail oriented and organized

- Aggressive, competitive and committed

- Highly motivated with a desire to be successful

- Effective time management skills

Requirements:

- Must have at least 3 years of leadership, management, or supervisory experience

- Must be able to work flexible hours

- Must be able to travel

- Must own a pickup truck

Successful Candidate will Gain:

- Ground level experience in a rapidly growing young company from local to regional to national status.

- Valuable knowledge of the development, and interworking of a startup.

- Opportunity to grow within the organization.

Field Quality Manager

Seattle, WA
Flexible Work Hours
3 +

Published on 05-16-2019