Responsibilities:
- Run window and door service appointments
- Determine warranty coverage and cost of repairs
- Find solutions to problems and order materials when nessesary
- Fill out paperwork and turn in a timely fashion
- Install windows are doors without assistance from another occasionally
- Products you will be servicing: Vinyl, wood, fiberglass windows; IGU’s; Interior and Exterior doors; Gutters
- Meet homeowners who have recently purchased windows and doors
- Review paperwork from sales and ensure that what was sold is what customer is expecting
- Measure all units to be replaced and confirm against measurements of the sales representative
- Determine correct installation method, make installation notes and take pictures
- Turn critical measure paperwork into office on time
- Communicate any changes to installation method and/or pricing after critical measure to sales and operation support teams
- Use operational systems to complete appointments, take notes and follow internal processes
- Occasional assistance on challenging installs with lead window/door installers
- Daily communication with Window/door Foreman
Job Duties:
- Review schedule daily, get materials needed for the day and spend less than 30 minutes per day loading in the warehouse
- Conduct window and door service appointments providing excellent documentation and communicate with customers and internal teams
- Conduct critical measure appointments. Measure windows and doorsto be built by manufacturer. Ensure scope of work is what customer is expecting
- Oversee proper set up and protection at job site to ensure a safe worksite and customer satisfaction.
- Daily communication with foreman
- Problem solving and customer resolutions
- Accurate documentation of paperwork needs
- Installation of service items including windows, doors, trim, caulking, flashing and touch up work
- Handle customer issues in a professional manner, communicating customer needs to foreman, management and others who need to be aware of issues
- Setting up and working on ladders, planks and scaffolding.
- Working with power tools, most commonly: Power Nailer, Table saw, circular saw, reciprocating saw, chop saw.
- Proper disposal of waste and recyclable materials in company dumpsters.
- Working in Warehouse as fill in when requested.
Skills and Qualifications Required:
- 10 years of experience in retrofit window and door installation
- Attention to detail is essential to be successful in position
- Customer communication and working well with homeowners
- Ability to use power tools, hand tools and equipment safely and efficiently.
- Providing personal hand tools (company provides power tools).
- Maintain excellent driving record.
- Maintain clean and organized truck.
- Maintain professional presentation (clean uniform, acceptable grooming, courteous and professional communication with customers and co-workers)
- Mechanical/Carpentry knowledge and willingness to learn.
- Ability to work with little to no supervision.
- High School Diploma or Equivalent preferred.
Physical Requirements:
- 75% or more of day spent standing, walking, crawling, crouching, stooping, kneeling, lifting and operating tools.
- Ability to lift 50 or more pounds multiple times a day.
- Comfortable working in extreme environmental conditions including but not limited to: Wet and humid weather, working near mechanical or moving parts, working on a ladder or roof, working in extreme cold or heat, in and around electrical, explosive or toxic conditions with the risk of shock, explosions and/or inhalation of particles and fumes.