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Window and Door Service/Measure Technician

Responsibilities:

  • Run window and door service appointments
  • Determine warranty coverage and cost of repairs
  • Find solutions to problems and order materials when nessesary
  • Fill out paperwork and turn in a timely fashion
  • Install windows are doors without assistance from another occasionally
  • Products you will be servicing: Vinyl, wood, fiberglass windows; IGU’s; Interior and Exterior doors; Gutters
  • Meet homeowners who have recently purchased windows and doors
  • Review paperwork from sales and ensure that what was sold is what customer is expecting
  • Measure all units to be replaced and confirm against measurements of the sales representative
  • Determine correct installation method, make installation notes and take pictures
  • Turn critical measure paperwork into office on time
  • Communicate any changes to installation method and/or pricing after critical measure to sales and operation support teams
  • Use operational systems to complete appointments, take notes and follow internal processes
  • Occasional assistance on challenging installs with lead window/door installers
  • Daily communication with Window/door Foreman

Job Duties:

  • Review schedule daily, get materials needed for the day and spend less than 30 minutes per day loading in the warehouse
  • Conduct window and door service appointments providing excellent documentation and communicate with customers and internal teams
  • Conduct critical measure appointments. Measure windows and doorsto be built by manufacturer.  Ensure scope of work is what customer is expecting
  • Oversee proper set up and protection at job site to ensure a safe worksite and customer satisfaction.
  • Daily communication with foreman
  • Problem solving and customer resolutions
  • Accurate documentation of paperwork needs
  • Installation of service items including windows, doors, trim, caulking, flashing and touch up work
  • Handle customer issues in a professional manner, communicating customer needs to foreman, management and others who need to be aware of issues
  • Setting up and working on ladders, planks and scaffolding.
  • Working with power tools, most commonly: Power Nailer, Table saw, circular saw, reciprocating saw, chop saw.
  • Proper disposal of waste and recyclable materials in company dumpsters.
  • Working in Warehouse as fill in when requested.

Skills and Qualifications Required:

  • 10 years of experience in retrofit window and door installation
  • Attention to detail is essential to be successful in position
  • Customer communication and working well with homeowners
  • Ability to use power tools, hand tools and equipment safely and efficiently.
  • Providing personal hand tools (company provides power tools).
  • Maintain excellent driving record.
  • Maintain clean and organized truck.
  • Maintain professional presentation (clean uniform, acceptable grooming, courteous and professional communication with customers and co-workers)
  • Mechanical/Carpentry knowledge and willingness to learn.
  • Ability to work with little to no supervision.
  • High School Diploma or Equivalent preferred.

 Physical Requirements:

  • 75% or more of day spent standing, walking, crawling, crouching, stooping, kneeling, lifting and operating tools.
  • Ability to lift 50 or more pounds multiple times a day.
  • Comfortable working in extreme environmental conditions including but not limited to: Wet and humid weather, working near mechanical or moving parts, working on a ladder or roof, working in extreme cold or heat, in and around electrical, explosive or toxic conditions with the risk of shock, explosions and/or inhalation of particles and fumes.

Window and Door Service/Measure Technician

Lynnwood, WA
Full Time

Published on 12-07-2018