Responsibilities:

Run window and door service appointments
Determine warranty coverage and cost of repairs
Find solutions to problems and order materials when nessesary
Fill out paperwork and turn in a timely fashion
Install windows are doors without assistance from another occasionally
Products you will be servicing: Vinyl, wood, fiberglass windows; IGU’s; Interior and Exterior doors; Gutters
Meet homeowners who have recently purchased windows and doors
Review paperwork from sales and ensure that what was sold is what customer is expecting
Measure all units to be replaced and confirm against measurements of the sales representative
Determine correct installation method, make installation notes and take pictures
Turn critical measure paperwork into office on time
Communicate any changes to installation method and/or pricing after critical measure to sales and operation support teams
Use operational systems to complete appointments, take notes and follow internal processes
Occasional assistance on challenging installs with lead window/door installers
Daily communication with Window/door Foreman

Job Duties:

Review schedule daily, get materials needed for the day and spend less than 30 minutes per day loading in the warehouse
Conduct window and door service appointments providing excellent documentation and communicate with customers and internal teams
Conduct critical measure appointments. Measure windows and doorsto be built by manufacturer. Ensure scope of work is what customer is expecting
Oversee proper set up and protection at job site to ensure a safe worksite and customer satisfaction.
Daily communication with foreman
Problem solving and customer resolutions
Accurate documentation of paperwork needs
Installation of service items including windows, doors, trim, caulking, flashing and touch up work
Handle customer issues in a professional manner, communicating customer needs to foreman, management and others who need to be aware of issues
Setting up and working on ladders, planks and scaffolding.
Working with power tools, most commonly: Power Nailer, Table saw, circular saw, reciprocating saw, chop saw.
Proper disposal of waste and recyclable materials in company dumpsters.
Working in Warehouse as fill in when requested.

Skills and Qualifications Required:

10 years of experience in retrofit window and door installation
Attention to detail is essential to be successful in position
Customer communication and working well with homeowners
Ability to use power tools, hand tools and equipment safely and efficiently.
Providing personal hand tools (company provides power tools).
Maintain excellent driving record.
Maintain clean and organized truck.
Maintain professional presentation (clean uniform, acceptable grooming, courteous and professional communication with customers and co-workers)
Mechanical/Carpentry knowledge and willingness to learn.
Ability to work with little to no supervision.
High School Diploma or Equivalent preferred.

Physical Requirements:

75% or more of day spent standing, walking, crawling, crouching, stooping, kneeling, lifting and operating tools.
Ability to lift 50 or more pounds multiple times a day.
Comfortable working in extreme environmental conditions including but not limited to: Wet and humid weather, working near mechanical or moving parts, working on a ladder or roof, working in extreme cold or heat, in and around electrical, explosive or toxic conditions with the risk of shock, explosions and/or inhalation of particles and fumes.

Window and Door Service/Measure Technician